The elusive red bag!

Maybe you guys can finally answer help me with this.

I cannot see my red bag!

I go into Gaia towns and gather stuff and then can't get it into my inventory.

And the ever so helpful people in forums tell me, "click the red bag." But when I tell them that the red bag is not visible everyone is gone, no helpful advice, not even any not helpful advice.

I am pretty sure the problem is that the windown is longer than my screen but how the Goddess do I fix that.

This belongs in the gaia section of the forums. The help section of these forums is for help in regards to THIS site.